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Shifting to value-adding Business Partner model

Shifting to value-adding Business Partner model

by Pete Cansdale | Feb 8, 2018 | Case Studies | 0 comments

The challenge: We worked in partnership with the Quality Team of this leading media organisation over three years. During that time, they revolutionised their approach to coaching and quality monitoring, changing the role of the Quality Team from checking and...
Delivering world-class service in a new competitive environment

Delivering world-class service in a new competitive environment

by Pete Cansdale | Feb 7, 2018 | Case Studies | 0 comments

The challenge: A leading water company was facing the challenge of establishing itself within the new world of competitive supply to business customers. With many operational and system requirements to deal with, they also set out a vision to deliver world-class...
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